POSITION TYPE: EXEMPT

 

ROLE & RESPONSIBILITIES:

 

In addition to serving as a consultant of overall analysis and planning for information systems, the Network Technician III also serves as the information security point of contact for assigned locations.  Additionally, this position participates in agency information security tactical and strategic planning processes.

 

This position offers the flexibility to work remotely up to two days per week following the successful completion of a six-month training period.

 

PRIMARY RESPONSIBILITIES INCLUDE:

• Assist in formulating and implementing information technology policies, procedures, standards and best practices
• Coordinate responses to customers as it relates to information technology and systems
• Provide support and service to information system users on a computer or telecommunication network running in stand-alone, client/server, web-based, and/or networked environment using established methods and procedures and provide installation and monitoring support
• Install and evaluate customer routing and switching equipment
• Implement updates and changes, and assist with other engineering software updates, installation, testing, and troubleshooting for customers and IT offices
• Use a computer and related to develop documentation for installation and usage guides for various engineering applications
• Resolve problems on computers running IT networking applications, servers hosting software and licenses, and web-based applications
• Evaluate networking hardware for performance
• Perform hardware installation and testing
• Perform set-up and installation for hardware and/or software
• Assist in development and implementation of technology innovations that involve software and hardware testing, evaluation, and installation
• Travel to districts to evaluate, test, install, and update network related hardware and software
• Perform other work-related duties as assigned

QUALIFICATIONS & EDUCATION REQUIREMENTS:

• CCNA or JNCIS certification preferred
• Completion of undergraduate core program coursework in information technology, electrical engineering or telecommunications
• 8 years’ experience in information systems analysis, design and operations
• 18 months’ experience in project/program management and budgeting
• Or 4 years’ experience as Network Technician 2 in lieu of the above qualifications
• Knowledge of information systems which includes LAN/WAN architecture and principles, networking operation systems and protocols and network monitoring and capacity planning techniques
• Information systems analysis and design
• High-level information systems language, information systems, and software development
• Information systems acquisition procedures and fiscal controls (developed after employment)
• Budgeting
• Project/program management
• Skill in using personal computer
• Ability to deal with many variables and determine specific action
• Read and interpret extensive variety of technical information systems material
• Communicate verbally or in writing on technical and non-technical matters
• Operate keyboard