ROLE & RESPONSIBILITIES:

 

The State Software Fiscal Support Specialist supports the use of all Fiscal Services software used by META Solutions consortium members. This position is responsible for providing professional client support; troubleshooting user issues; overseeing and performing state reporting of district information and providing training and resources to META Solutions clients.

 

This position is 4 days per week remote and 1 day per week in any of META’s office locations.  However, the ideal candidate must be within driving distance to the Marion office for in person meetings/trainings as needed.

 

The start date for this position is highly flexible and can be immediate, at the end of the school year, or any time in between.

 

PRIMARY RESPONSIBILITIES INCLUDE:

• Maintain an in depth understanding of the state software system
• Provide professional and reliable customer support for all clients
• Utilize software to track and accurately respond to client inquiries
• Provide user support; troubleshoot district issues; provide accurate solutions and answers to district inquiries by phone, email, or face-to-face consultation
• Attend trainings; disseminate software information to district users and clients of META
• Create training materials, step sheets, and documentation to assist users with frequently asked questions
• Prepare and host training seminars, classes, and other opportunities for district users to receive professional development as assigned
• Perform any and all other related duties as assigned

QUALIFICATIONS & EDUCATION REQUIREMENTS:

• 1- 5 years of experience in nonprofit or school district financial offices
• Associate’s degree in finance, accounting, business administration or a related field preferred
• Evidence of a high-level of computer application related skills including use of Microsoft Office; skill in using project management applications a plus
• Skill, knowledge and application of high-level computer skills including databases and spreadsheets, as well as some technical understanding of software
• Strong customer service and communication skills
• Ability to handle software user inquiries effectively