ROLE & RESPONSIBILITIES

The Cisco Networking Academy Manager is responsible for managing the Cisco Academy Support and Instructor Training Center. The Manager will provide daily email and phone support to academies that align with META’s Academy Support Center and arrange training for new instructors.

This position will report to any of META’s five office locations (Athens, Columbus, Dayton, Marion, or Piketon) one day per week and remote 4 days per week as schedules allow.

PRIMARY RESPONSIBILITIES INCLUDE:

• Deliver initial and ongoing support to academies. Email, phone, virtual meetings, social media, recordings, and instant messenger are tools that are used to reach our instructors both synchronous and asynchronous.
• Provide quarterly professional development for instructors
• Build a community of Cisco Academy teachers. Collaborate to share best practices, methodologies, curricula, course modules and materials, provide faculty training and offer support to schools who want to implement and develop a Cisco Networking Academy
• Create a schedule for instructor training; flexible training is available year-round
• Assist teachers in locating training or other services
• Teach instructor training classes
• Provide orientation for new Cisco Academy administrators and instructors
• Provide solutions to problems with https://www.netacad.com
• Learn and advertise new Cisco Academy courses
• Assist in ordering and upgrading equipment
• Direct academies to resources and support
• Localize and disseminate critical communications from Cisco
• Familiarize academies with new tools
• Back academies with change initiatives
• Build awareness and offer training on available and updated resources and tools
• Offer advanced training opportunities
• Direct and promote student competitions and events
• Recognize outstanding academies and students
• Contribute proactively to the online community discussion boards to help connect members to available resources and the latest program information
• Extend optional site visits to Cisco Academies upon request
• Develop and maintain strong relationships and high levels of communication
• Develop and nurture relationships with Cisco Systems Managers
• Maintain a clear focus on costs, income, and value-added services
• Perform any and all other duties as assigned

QUALIFICATIONS & EDUCATION REQUIREMENTS:

• A minimum of a bachelor’s degree from an accredited college or university in Information Technology
• Background in teaching
• Previous experience managing support staff and project teams
• Ability to set goals and objectives
• Ability to prioritize customer needs
• Skilled communicator in both written and verbal ability
• Ability to handle multiple responsibilities